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HEYBIO / SUBSCRIPTION MANAGEMENT

Your plan. Your choice.

How recurring subscription cancellation is designed to work, and what to check before you finish.

HOW CANCELLATION WORKS

Four straightforward steps.

Deployment notice: The cancellation endpoint exists in code, but live Razorpay configuration, webhooks and end-to-end behavior have not been verified. This page is not evidence that live cancellation currently works. Final customer-facing terms must be approved before paid launch.
  1. 01

    Open Billing

    Sign in to the account that owns your subscription. Open Dashboard → Billing and check that your subscription is shown.

  2. 02

    Request cancellation

    If the existing Razorpay-backed cancellation action is available, select Cancel subscription, read the confirmation dialog and authorize the request.

  3. 03

    Confirm the outcome

    An active subscription is normally requested to end at the current paid cycle. Pending, authenticated or halted states may be cancelled immediately. Always rely on the payment provider's verified final status, not only a browser success message.

  4. 04

    Check access and charges

    Plan privileges end according to verified subscription expiry or cancellation. Cancelling does not automatically refund an earlier charge, and closing your account is not a substitute for cancelling an authorized mandate.

NEED HELP?

Subscription questions deserve answers.

If a subscription is not visible, the cancellation button fails, or you see an unexpected renewal, contact DIPO LABS. Include your account email and provider subscription reference if you have it. Never share OTPs or card details.

Get cancellation supportOpen BillingRefund information