Refunds, clearly explained.
An honest guide to raising payment questions and refund requests with DIPO LABS.
Know where you stand.
If you believe a charge is incorrect
Contact support with the HEYBIO account email, approximate payment date, amount and the provider payment reference (if available). Never send UPI PINs, card numbers or banking credentials.
If payment failed but money was debited
Check the payment status with your payment provider and bank. If it remains unresolved, contact us so we can review provider-verified transaction records. Do not repeatedly pay to force activation.
If you want to request a refund
Explain the transaction and why you are seeking a refund. Eligibility, any permitted deductions and the resolution process must follow the terms presented at the time of purchase and applicable consumer law.
If you have cancelled a subscription
Cancellation stops or schedules future recurring charges based on provider confirmation. It does not automatically establish whether any already collected payment is refundable.
Billing help from the HEYBIO team.
Include the account email and payment reference. We will review your request against verified payment records and applicable rights. No specific response or refund deadline is promised here.